hbaji Responsible Gaming — Safe and Informed Betting
Enjoy entertainment within your limits. hbaji believes that playing safely, consciously, and in a controlled manner is every player's right. On this page, learn how to set your own limits, recognise signs of a problem, and get support when needed.
Gaming is for entertainment, not addiction
When casino or sports betting moves beyond a hobby and starts causing problems in daily life, it is important to stop in time. hbaji always wants its players to play consciously — within their means, with family in mind, and with a clear head.
Our Terms and Conditions clearly state that you must be at least 21 years old to open an account on hbaji and take part in any betting or casino activity. This rule is not relaxed under any circumstances. Minors have no means to create or use an account.
Gambling is a risky activity — every bet carries an equal chance of winning and losing. Therefore, you should not bet money that, if lost, would strain your household. Set aside a separate entertainment budget and decide in advance not to go beyond it.
Tools to keep yourself safe
hbaji provides several direct tools that let you control your level of play. Using them is not a sign of weakness — it is a sign of maturity.
Set a Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is set, you will not be able to deposit more than that amount within the period.
Session Time Control
Set a time limit on how long you play in one sitting. Once the set time is up, you will be automatically logged out of the platform.
Self-Exclusion
Temporarily close your account for a set period. Once this feature is activated, your account cannot be reactivated before the stated time is up.
View Betting History
You can view the full transaction history of your betting and casino activity at any time. This is the most effective way to understand your own spending patterns.
Block Specific Games
If you want to keep yourself away from a particular category of games or sports markets, there is an option to block that section.
Take a Break
Take a short "cooling-off" break of anywhere from 24 hours to 30 days. During this time, even though your account remains active, you will not be able to place any bets or play any games.
Contact hbaji's 24/7 live chat or send an email to [email protected] to find out more about these tools.
Recognise the warning signs of a problem
If one or more of the signs below apply to you, it may indicate a problem. Do not be embarrassed — seek help today.
- You keep placing larger bets to recover lost money and cannot stop.
- You are betting with money meant for household expenses, bills, or loan repayments.
- You are hiding your gambling from family or friends, or lying about it.
- You feel irritable, restless, or mentally unsettled when you are not playing.
- You are spending time on betting while neglecting work, studies, or family responsibilities.
- You are gambling with borrowed money or funds taken from others.
- Thinking about betting is disturbing your sleep or causing irregular eating habits.
- Even after a big win, you put the money back into bets instead of spending it.
Where to get support
Acknowledging the problem is the first step toward solving it. You can seek help through any of the following.
hbaji Live Chat Support
Speak directly with hbaji's 24/7 live chat service. Support is available in both Bengali and English. Immediate assistance is provided for setting account limits or activating self-exclusion.
Contact by Email
If you prefer not to speak directly, email us at [email protected]. Your privacy will be fully protected. Responses are sent promptly.
Family and Close Ones
Talk openly with a trusted family member or close friend. Their support can play the most effective role in this situation.
Professional Counselling
Meet directly with a mental health specialist or counsellor. A number of hospitals and clinics in Bangladesh offer addiction treatment and mental health services.
Support Groups
Join an organisation of people facing the same problem. Sharing experiences with one another and mutual support play an important role on the road to recovery.
Information and Awareness
Read awareness materials on gambling addiction and share them with others in your family. Awareness is the most powerful tool for prevention.
hbaji's Commitment
hbaji is not just a betting platform — it is a responsible service provider. Protecting every player is our highest priority. We therefore make sure that no one under the age of 21 can place bets on the platform in any way.
Under our Privacy Policy, your personal information and transaction details are kept fully secure. Sensitive matters such as self-exclusion or setting limits are handled with complete confidentiality.
We believe that informed players are the ones who stay happy in the long run. Our FAQ section therefore provides straightforward answers to common questions about responsible gaming. If any doubt or question comes to mind, check there or speak directly with our support team.
Remember — gambling is simply a form of entertainment. It is not a source of income and it is not a solution to any financial problem. There is no guarantee of winning on any bet. Stay within your limits and enjoy the entertainment.