hbaji Privacy Policy

1. Introduction and Scope

hbaji ("we", "our", "platform") places the highest importance on the privacy of its users. This Privacy Policy defines what information is collected about you while using the hbaji platform, how that information is processed, and under what circumstances it may be shared with others.

This policy applies to hbaji's website, mobile application, and all other digital services. By opening an account, logging in, or using any service on the platform, you are considered to have consented to this Privacy Policy.

This Privacy Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh and is equally effective for every user with an account on hbaji.

2. Types of Information Collected

hbaji collects various categories of information, which are described in detail below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Partial details of the payment method used (last four digits of bKash, Nagad, Rocket, Upay, or bank account numbers)
• Transaction date, time, and amount

2.3 Usage Information

• Duration and activity of sessions on the platform
• List of games played and betting history
• Preferred categories and search history
• Technical information about your device and browser

2.4 Technical Information

• IP address and geographic location (at the country level)
• Device type, operating system, and browser version
• Cookies and session tokens
• Referral source and page visit information

4. Purpose of Data Use

Collected information is used only for the specific purposes listed below:

4.1 Account Management and Security

Information is used to create, verify, and maintain your hbaji account. Login history and IP data are analysed to detect unauthorised access or suspicious activity on your account.

4.2 Processing Financial Transactions

The necessary financial information is used to complete deposits and withdrawals successfully. Transaction history is retained so that you can review it at any time.

4.3 Personalised Experience

By analysing your gaming preferences and usage patterns, hbaji displays games and offers relevant to you. This analysis is used solely to improve the platform.

4.4 Compliance with Legal Obligations

Information must be kept on record to fulfil anti-money laundering (AML) and identity verification obligations. hbaji is required to provide information in accordance with lawful orders from legal authorities.

4.5 Customer Support Improvement

When you seek assistance via live chat or email, the nature of your issue and its resolution are recorded. This helps provide faster and more effective support in the future.

4.6 Ensuring Responsible Gaming

As part of our Responsible Gaming Policy, user gaming behaviour is monitored. If a problematic gaming pattern is detected in any user, preventive measures may be taken.

5. Sharing Information with Third Parties

hbaji never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals. These organisations follow their own privacy policies and use the information they receive solely to complete transactions.

5.2 Identity Verification Services

As part of the KYC process, identity document information may be shared with trusted verification agencies. This information is used only for verification purposes.

5.3 Legal Obligations

Information required by court orders, lawful requests from investigating agencies, or applicable law is provided to the relevant authorities.

5.4 Technology Service Providers

Technology service providers used to operate the platform (such as server hosting and security analysis) may access a limited amount of information. These providers operate under strict confidentiality agreements.

6. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the hbaji platform. These technologies help improve the functionality of the platform and make the user experience easier.

6.1 Essential Cookies

These cookies are essential for operating the platform. They are used to maintain login sessions, perform security checks, and enable basic functionality. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and language settings. They ensure a personalised experience on each of your visits.

6.3 Analytics Cookies

Analytics cookies are used to understand how the platform is used. Information collected this way is analysed in aggregate form and no individual is identified.

6.4 Cookie Controls

You have the right to disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.

7. Data Retention and Security

7.1 Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept on record for a specified period for legal obligations, dispute resolution, and fraud prevention.

7.2 Technical Security Measures

hbaji uses industry-standard security technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmitted between the website and server is fully encrypted
• Passwords are stored using a secure hashing algorithm
• Server-level firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Staff access to data is restricted on a need-to-know basis

7.3 Response to a Data Breach

Should a data security breach occur for any reason, hbaji will quickly identify it, take the necessary steps, and notify affected users as soon as possible.